Quality Engineering for Telecommunications
Protected Revenue, Frictionless Channels, and Network Deployed Without Rollbacks
We validate your operation’s critical systems, OSS/BSS, digital channels, and 5G network functions, so that every release protects revenue, subscriber NPS, and regulatory compliance.
Trusted by organizations in mission-critical sectors in Mexico and worldwide
Three pressures that traditional QA does not absorb in telco
The telco sector no longer competes on coverage alone; it competes on digital experience, revenue continuity, and deployment speed
OSS/BSS modernization under digital transformation pressure. Legacy billing and provisioning systems are the bottleneck for new services. Every migration exposes integrations that conventional QA does not detect until production, with a direct cost to revenue.
Digital channels as the subscriber’s first point of contact. App, portal, and chatbot concentrate the customer experience. 80% of tech/telco executives see it as a growth lever (Gartner 2026), but defects in top-ups or billing reach production without quality gates.
5G deployment and network function virtualization without a testing framework. NFV/SDN and 5G network functions multiply complexity (VNF/CNF, network slicing, multi-vendor interoperability). Every window without validated regression is a risk to availability and SLAs.
Three pressures that traditional QA does not absorb in telco
The telco sector no longer competes on coverage alone; it competes on digital experience, revenue continuity, and deployment speed
OSS/BSS modernization under digital transformation pressure. Legacy billing and provisioning systems are the bottleneck for new services. Every migration exposes integrations that conventional QA does not detect until production, with a direct cost to revenue.
Digital channels as the subscriber’s first point of contact. App, portal, and chatbot concentrate the customer experience. 80% of tech/telco executives see it as a growth lever (Gartner 2026), but defects in top-ups or billing reach production without quality gates.
5G deployment and network function virtualization without a testing framework. NFV/SDN and 5G network functions multiply complexity (VNF/CNF, network slicing, multi-vendor interoperability). Every window without validated regression is a risk to availability and SLAs.
The real cost of operating without Quality Engineering in telecommunications
When QA is just a checklist, risk turns into revenue leakage, churn, and regulatory sanctions
Silent Revenue Leakage in Billing
Rating, charging, and billing errors do not generate immediate alerts; they accumulate in customer complaints and internal audits that arrive weeks after the damage to revenue is already done.
App and Portal Defects That Escalate to Churn
A broken portability flow, a bill that won’t load, or a failed top-up process ends in a bad app store review, a call center contact, and a subscriber considering switching operators.
Deployment Rollbacks
A function deployment window without automated regression can end in a rollback, service interruption, and SLA impact. The cost of one hour of downtime exceeds any investment in testing.
What Quality Engineering Needs to Deliver
For CTOs and IT Directors: Quality as an Installed Capability in Every Layer of the Telco Stack
An operator’s critical systems connect OSS/BSS, digital channels, interconnection APIs, virtualized network functions, and partner ecosystems. Every integration point is a failure point with a direct business cost.
Protect revenue in OSS/BSS with end-to-end coverage of billing, rating, charging, and provisioning flows, detecting errors in QA, not in subscriber disputes
Guarantee quality gates in digital channels before every release: app, portal, and support APIs, tested against the flows with the highest impact on NPS and ARPU
Validate VNF/CNF network functions before every 5G deployment window, with functional regression, latency testing, and multi-vendor interoperability coverage
Generate IFT regulatory evidence and LFPDPPP compliance with an automatic audit trail, ready for audit before the regulator arrives
Telecommunications
How Do We Implement Quality Engineering in the Telco Stack?
Revenue Assurance
OSS/BSS Testing and Billing Flow Validation
End-to-end coverage of revenue-generating flows: activation, rating, charging, billing, dispute management, and interconnection reconciliation. We design case matrices oriented toward revenue leakage scenarios with auditable traceability per critical flow.
Digital Channels
QA for App, Self-Service Portal, and Subscriber Flows
We validate digital support channels (app, web portal, chatbot, USSD) with quality gates integrated into the CI/CD. Coverage of flows with the highest impact on NPS: top-ups, portability, billing, plan changes, and service activation.
5G and Virtualization
VNF/CNF Testing for 5G and NFV/SDN Architectures
Functional, performance, and interoperability validation of virtualized network functions. Coverage of network slices and critical latency according to 3GPP specifications. Multi-vendor testing before every deployment window to eliminate unplanned rollbacks.
Partner Ecosystem
Interconnection API and Partner Ecosystem Testing
Coverage of the APIs that connect the operator with its wholesale, interconnection, and digital partner ecosystem. REST, gRPC, and GraphQL testing with API contract validation and automated regression for every interface update.
Documented Results
What Operators and Tech Companies Achieve by Adopting Quality Engineering as a Practice
This is how the operation grows without compromising revenue or the subscriber experience in the moments that matter most.
Demonstrable revenue assurance in billing with zero charging errors in production
Fewer critical defects in digital channels and lower avoidable call center contact
5G deployments without unplanned rollbacks with validated regression before every window
Automatically generated IFT and LFPDPPP evidence with an audit trail ready for audit
Faster releases without compromising stability of OSS/BSS or digital channels
OSS/BSS MIGRATION · REVENUE ASSURANCE
Telecommunications operator with more than 450 critical billing flows under coverage
BEFORE MTP
The operator needed to migrate its OSS/BSS billing and provisioning platform without interrupting active operations. Any error in charging flows or post-migration billing logic represented direct revenue leakage, and the IT team absorbed every unbudgeted hotfix with critical sprint resources.
WITH MTP SERVICE
MTP designed and implemented end-to-end coverage of billing and provisioning flows with Omniatest®: cases oriented toward revenue leakage scenarios, automated regression of billing cycles, and an executive dashboard with real-time visibility of quality status per critical flow throughout the migration.
- Reduction in bug resolution time 78%
- Acceleration in delivery cycles 60%
- Compliance in deliveries validated against business criteria 90%
- Increase in visibility and traceability, with real-time reports 85%
Verified operational scale
12 years of specialization in mission-critical environments with telco-level requirements
Over more than 12 years, we have helped operators and telecommunications tech companies solve their most complex Quality Engineering challenges.
Years of Specialization in Quality Engineering
TMMi Level 5, the first company in the world to achieve it
Average years of duration for working relationships
Countries with MTP presence worldwide
Why MTP in Telecom
We don’t come to learn your business. We come to install the practice that the telco sector demands
Telecommunications operators and tech companies that work with MTP hire us to design the Quality Engineering practice that the telco stack requires: from revenue assurance coverage in OSS/BSS to quality gates in the CI/CD of digital channels.
Specialization in Critical Revenue Flows
We cover the flows that generate or affect revenue, not just the most accessible system. Billing, rating, charging, and interconnection reconciliation are the core of every coverage design.
TMMi Level 5 and IFT/LFPDPPP Regulatory Compliance
The first company in the world to reach TMMi Level 5. Every project generates traceable technical evidence, suitable for IFT audits and LFPDPPP reviews, without additional work from the IT team.
Engineering Before Testing
Omniatest® standardizes coverage, test data, and quality gates from the first sprint. The framework does not leave the organization when the project ends.
Experience in Multi-Vendor Environments and Legacy Systems
We operate in the real complexity of the telco stack: billing from different generations, networks in transition to virtualization, and multi-vendor ecosystems, with a single validation framework and unified visibility.
QE FAQ FOR THE TELCO SECTOR
What We Are Asked Most About Quality Engineering for Telecommunications
Why do OSS/BSS systems require a specialized QA practice?
OSS and BSS systems orchestrate everything from line activation to billing and customer service. A defect here doesn’t just generate an incident ticket—it generates revenue leakage, churn, and regulatory sanctions. Their complexity, integration with multiple vendors, and constant migration cycles require end-to-end coverage of business flows, massive data management, and auditable traceability. MTP designs this practice with Omniatest® calibrated to each operator’s specific stack.
How is revenue leakage detected and prevented in billing?
Revenue leakage prevention requires coverage of end-to-end flows that generate or affect income: service activation, rating and charging of network events, bill generation, discount application, and dispute management. MTP designs case matrices oriented toward leakage scenarios—incorrectly billed services, uncharged events, unvalidated discounts—generating auditable evidence per critical flow. Errors are detected in QA, not in subscriber disputes.
How do defects in digital channels impact NPS and churn?
Digital channels are the subscriber’s main point of contact. A defect in the top-up, portability, or billing flow generates call center contact (immediate OPEX), deteriorates NPS, and, in the case of apps, turns into negative store reviews. Customer experience in digital channels is the most sensitive retention indicator for operators: quality gates in every release directly protect ARPU. Gartner 2026 estimates that nearly 80% of tech/telco executives cite customer experience as a strategic mandate.
What is VNF/CNF testing and why is it critical in 5G deployments?
What regulatory frameworks apply to QA for telcos in Mexico?
How long does the Quick Assessment take and what does it deliver to the IT team?
Let’s talk about your challenges
The 5-business-day Diagnosis maps your current validation level, the highest-risk flows, and the implementation roadmap, with a concrete deliverable to present to management and auditing.